How would you rate our reception area?
How would you rate the way you were greeted by us when you visited our offices?
How would you rate the approachability and friendliness of your adviser?
How would you rate the level of confidence you had in your adviser to act in your best interests?
How would you rate our understanding and commitment to the action that was taken on your behalf?
How well did we communicate with you whether by telephone, letter, e-mail or face-to-face?
How well did we explain things to you?
How well did your advisor listen to what you had to say?
In terms of time taken by us to progress your matter, how would you rate our service to you?
In general terms, how would you assess our service for you?
Would you use our firm again?
Would you be likely to recommend this firm to others?
Any other comments